FAQs

No — you can order as a guest without creating an account. However, having an account allows you to save your details for future orders, easily track orders, and access other account features.

Click on Login/Register, then select “Create An Account,” and fill in your personal information.

Add the items you want to your shopping cart. When you are ready, go to checkout, verify all your information (product, design, shipping, etc.), then confirm your purchase and payment.

If an item is out of stock temporarily, its status may show as “Temporarily Unavailable.” Try again later or contact us for help.

Once you place your order and submit your design, our team will send you a design confirmation e-mail. Production begins only after you approve the design via this e-mail confirmation.

We require two confirmations before starting production:

• Your approval of the design, and
  
  
• Your payment confirmation.
  
  

We accept secure payments via Stripe, which supports major debit/credit cards and direct payments. Stripe provides a safe and convenient checkout experience for EU customers. All payments must be confirmed before production begins.

After placing your order, you will receive an acknowledgment e-mail confirming receipt. Then we verify your billing/delivery address and payment. Your order is confirmed when these checks are complete.

Order cancellations or modifications are possible only before design confirmation and payment approval. Once production begins, changes cannot be made.

Orders are usually processed within 1–2 working days, excluding weekends and public holidays.

You can track the progress through various stages (design approval, payment confirmation, production, quality check, dispatch, delivery) via your Daremark account. We also send e-mail updates at key stages.

You can choose from available shipping modes at checkout. We offer both standard and express shipping services. What’s available depends on your delivery postcode / region within the EU.

• Standard delivery: usually 3–7 working days after dispatch, depending on your location in the EU.
  
  

Express delivery: usually 1–3 working days after dispatch.
Times may vary depending on local logistics partners, customs (for non-EU Europe), and seasonal demand.

• Shipping costs are calculated at checkout based on the destination address, chosen shipping mode, and parcel size/weight. Some EU destinations may qualify for reduced or free shipping during promotions.

• No — once an order is confirmed, we are unable to redirect or change the shipping address. Please double-check your details during checkout.

• Once your order is dispatched, we send you a tracking number via e-mail. You can use this to track the shipment through our logistics partner’s website.

Most EU logistics partners include one or two free delivery attempts. Further redeliveries may incur additional charges.

If your parcel hasn’t arrived after the estimated delivery window, contact our support team with your order number. We’ll help track it with our logistics partner.

• If something is missing, contact Customer Care (with details).
  
  
• If the product is defective or wrong, send a picture and details; we’ll work to resolve it quickly.
  
  

See our Returns & Exchanges policy for further guidance.

Yes — on demand. We can offer warehouse space when required, especially for bulk or recurring orders.

After logging in, you can update your details, manage shipping addresses, view past orders, track current orders, save favorite designs/products, and update payment methods.