Returns & Exchanges

Effective Date: 19-09-2025
Company Name: Daremark OÜ
Registered Address: Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145, Estonia
Website: thedaremark.com
Email: info@thedaremark.com
Phone: +372 5685 4257

Daremark OÜ is committed to ensuring customer satisfaction. This policy explains how returns and exchanges are handled for products purchased from us.

1. Eligibility

  • Standard products can be returned or exchanged within 14 days of delivery.
  • Customised or personalised products are non-returnable and non-exchangeable, unless defective or damaged.
  • Products must be unused, in original packaging, and in the same condition as received.

2. Defective or Damaged Items

  • If you receive a defective or damaged item, contact us within 7 days of delivery at info@thedaremark.com.
  • Provide your order number, photos of the item, and a description of the issue.
  • We will provide instructions for returning the product and issue a replacement or refund after verification.

3. Return Process

  • Contact our support team before sending any returns.
  • Securely package the product to prevent damage during shipping.
  • Shipping costs for returns due to customer preference are borne by the customer, unless agreed otherwise.
  • We recommend using a trackable shipping service for all returns.

4. Refunds

  • Refunds are processed to the original payment method once the returned item is received and inspected.
  • Refunds may take 5–10 business days depending on your payment provider.
  • Customised or personalised items are refundable only if defective or damaged.

5. Exchanges

  • Exchanges are available for standard products in the same condition as received.
  • If the desired product is unavailable, a refund will be issued instead.
  • Contact us before sending any item for exchange to ensure availability and proper processing.

6. Contact Us

For questions regarding returns or exchanges, please contact:
Daremark OÜ
Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145, Estonia
Website: thedaremark.com
Email: info@thedaremark.com
Phone: +372 5685 4257